Help and Info
Welcome to my shop, some hopefully helpful information follows...
Teeth and Claws is entirely owned and run by me, Nicola L Robinson, I am an artist based in my studio in Nottingham, UK.
I am open for UK orders only due to massively increased international shipping costs. I am a one person business and all orders are carefully packed and posted by me.
I post all orders by First Class Royal Mail post and Royal Mail First Class signed for post. They usually arrive within 2-3 working days and are not fully tracked but are tracked on dispatch and delivery. Timings for this service are approximate only and not guaranteed by Royal Mail.
I also continue to offer UPS standard tracked service at a flat cost of £5.95 for those who prefer this option. This service takes 2 to 3 days and requires a signature on delivery. (Card orders which will fit through a letterbox will be sent without the requirement of a signature)
All orders are carefully packed to ensure safe delivery. If you have ordered more than one item, items will be combined into a single package wherever possible for posting.
All orders are dispatched asap after receipt of payment, usually within 2 working days, often within 24 hours. You will be notified of posting by email.
Payment can be made by Visa, MasterCard, American Express and debit card. All orders are processed securely through Shopify Payments, Apple Pay and Google Pay.
A charge will appear on your credit card statement as 'SP *NL ROBINSON*'
I also accept payments by PayPal.
Orders may be cancelled before they are shipped and will be refunded in full. A downloadable cancellation form will be provided for this purpose on ordering. You can also cancel your order by contacting me directly - firstname.lastname@example.org and email@example.com
Returns Policy -
In accordance with EU regulations if you would like to return an item for any reason please do so within 30 days of receipt of your order. I will be happy
to issue a full refund providing the item is returned in it's original resalable condition.
Should you decide to return an item you will be responsible for the cost of posting the item back to me. Please use a tracked post service when making returns.
To return an item for refund or exchange send an email to - firstname.lastname@example.org
Once your returned item is received safely it will be inspected and you will be notified of approval or rejection of your refund, if approved your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.Product Information -
Do remember that colour reproduction varies from screen to screen and as a result the colour of your print, mug, coaster, tea towel or greeting card may differ slightly from what you see on your computer screen or other viewing device.
If you have any further questions or wish to get in touch re your order just send me an email I will be happy to help - email@example.com
All Teeth and Claws illustration and design is copyrighted to Nicola L Robinson. All rights reserved, strictly no unauthorised usage.