Help and Info

Hello! I hope the following information answers most of your questions, should you have any further queries do get in touch... hello@teethandclaws.co.uk

Payment

Payment can be made by Visa, MasterCard, American Express and debit card. All orders are processed securely through Shopify Payments, for further information do visit www.shopify.com
A charge will appear on your credit card statement as 'SP *NL ROBINSON*'

I also accept payments by paypal.

Orders may be cancelled before they are shipped and will be refunded in full. A downloadable cancellation form will be provided for this purpose on ordering. You can also cancel your order by contacting me directly - hello@teethandclaws.co.uk and nicola@nlrobinson.co.uk

Shipping

All orders are carefully packed to ensure safe delivery. All cards and prints come wrapped in cellophane pockets before being posted in hard backed
envelopes or reinforced unbendable jiffy bags.

If you have ordered more than one item, items will be combined into a single package wherever possible for posting.

All orders will be dispatched asap after receipt of payment, usually within 2 working days, you will be notified of posting by email.

UK orders - All items are posted by First Class post here in the UK and should arrive with 2-3 working days
International orders - All orders are sent by Airmail (care of Royal Mail) and aim to arrive in 3-5 days for European countries and approx 5-10 working days everywhere else, but can take up to three weeks on occasion depending on postal services in each country.

The timings given here for this service are approximate only and not guaranteed by Royal Mail.

International customers will be responsible for paying any and all tax or duties levied by their local customs jurisdictions.

Should you wish to request special delivery or signed for shipping do get in touch as this will incur extra costs.

Returns Policy

In accordance with EU regulations if you would like to return an item for any reason please do so within 14 days of receipt of your order. I will be happy
to issue a full refund providing the item is returned in it's original resaleable condition.
Should you decide to return an item you will be responsible for the cost of posting the item back to me.

Product Information

Do remember that colour reproduction varies from screen to screen and as a result the colour of your print or greeting card may differ slightly from
what you see on your computer screen or other viewing device.

Prints

All art prints are printed in short print runs using Epson archival inks on the highest quality 310gsm Hahnemuhle German Etching paper or Somerset
Velvet Enhanced Fine Art paper 255gsm. (Both lovely papers)

If treated with care it should remain in it's original condition for decades to come, however as with all artwork I would recommend you hang your
prints out of direct sunlight in order to protect them from any fading over time.

Greeting Cards

All Teeth and Claws greeting cards are printed on lovely thick 340gsm white card stock and come with plain white envelopes. All cards are blank
inside for you to add your own message.

Contact

If you have any questions or problems with your order just get in touch and I will be happy to help - hello@teethandclaws.co.uk

Copyright

All Teeth and Claws illustration and design is copyrighted to Nicola L Robinson, all rights reserved, strictly no unauthorised usage.